Terms and Conditions

Download the GTC in PDF
article N°1: PrEamble

The present general terms and conditions of sale are systematically brought to the attention of each buyer, whether a physical or moral person. By these means, we enable the buyer to place an order on the present website to the exclusion of all other conditions.

Prior to placing an order, the buyer declares that he has full legal capacity to commit himself under these general terms and conditions of purchase.

This website is only available to persons aged over 18 years old.

Consequently, any access, use or order of one or more products on the www.cigarpassion.com website implies the consultation and full and complete acceptance, without any reservation on the part of the buyer, of these general terms and conditions of sale.

article N°2: CUSTOMER SERVICE AND SHOP

For any information, questions or advice, our customer service is at your disposal:

Customer Service
Shop opening hours: See on our website
E-mail : info@cigarpassion.com
Tel : +41 (0)79 104 19 98
Mailing adress: Tabac La Couronne S.A., Rue de Rive 34, CH-1260 Nyon (VD)
E-mail : info@cigarpassion.com
Tel : +41 (0)22 361 16 53

Article N°3: Traceability and guarantee
CUBA / HABANOS SEAL OF GUARANTEE / INDIVIDUAL BAR CODE / UNIQUE HABANOS IDENTIFICATION NUMBER, HOLOGRAM, AND SECRET CODE CONTAINED IN THE SEAL OF GUARANTEE.

For you, we strive every day to select the best possible quality of cigars for you. This is why we only acquire cigars from official importers. Our main supplier, Intertabak AG, is the only accredited distributor of Habanos brands in Switzerland.

By purchasing from this company, specialized in Cuban cigars, we offer you the certainty that the cigars you buy are 100% authentic and not counterfeit or issued by grey market (lower quality cigars).

Each box of Cuban cigars purchased on our website bears the following distinctive signs:

The green Cuban “cellio”, with a secret code hidden in the sticker. This is a bar code with a unique number identifying the box of cigars you have purchased. This code can be identified directly on the official Habanos website, online! On the back of the box is the sticker of the importer Intertabak AG, as well as the factory code and the production date. In addition, for many years we have invested in high-performance storage facilities to offer our customers top premium quality, probably the best in Switzerland!

Our first objective is the rigorous selection of the cigars we buy from our suppliers. Thus, we only work with official and unique importers who are contractually bound to the brands they represent for import into Switzerland. This guarantees and certifies the quality and traceability of the cigars you buy from us.

We are part of a Swiss family group, which has been a key player in the world of cigars and tobacco for more over forty years.

Our company is a leading and respected force in the world of cigars and tobacco.

Each box is checked by our specialists before each order validation. The boxes are hermetically packed to enable the cigars to retain their optimal humidity during the transport of the product.

Please do not keep them vacuum-packed after receipt.

Article N°4: Price

The prices of our products are indicated in Swiss Francs (CHF) concerning the prices in Euros (€), Dollars ($), they are indicative, excluding participation in the shipping and handling costs from our Swiss warehouse.

The selling prices of products can be changed by Cigarpassion at any time, it being understood that the prices charged are those in force at the date of the order.

The costs of processing and shipping the order are charged in addition.

Article n°5: Customs duties for countries outside Switzerland or Europe.

Certain taxes or customs duties may be due when the parcel reaches its destination. These are the sole responsibility of the Buyer. Cigarpassion is not obliged to inform the Buyer of any customs duties or other applicable taxes.

Article n°6: The order and the validation of the transaction.

A minimum amount of CHF 200.00 is required to validate your order.

It is important to specify your telephone number, address and e-mail when placing your order. By proceeding to the validation of your order, you declare that you accept the order and all the present general terms and conditions of sale fully and without reservation.

Your order is then forwarded to our customer service department for processing.

You can then print your order form…

We reserve the right to refuse any order from a customer with whom there is a dispute over payment of a previous order.

As soon as your order has been registered, a detailed acknowledgement of receipt of your order will be sent to your e-mail address. This acknowledgement of receipt will confirm the exact amount invoiced and the terms of delivery of your order.

Article n°7: Products availability

We at cigarpassion.com make every effort to ensure the availability of our products.

If despite increased vigilance the products initially indicated as being in stock should prove to be unavailable after the order, cigarpassion.com will inform the buyer by e-mail as soon as possible.

We guarantee the quality of our products, our customer service and our prices, in no case are we responsible for the non-supply of our cigars by our importer. (Delay in delivery due to the importer).

We distinguish availability as follows:

In stock:
The article is in stock and therefore ready for dispatch. You will receive your order under :
For Switzerland : 2 to 3 working days
For Europe: 5 to 10 working days (This includes customs control)

These conditions are valid when the situation in the country of dispatch and receipt as well as the international geopolitical situation is stable. Our company shall not be able to commit itself to the deadlines defined above in any other case.

For other destinations see Article 9.2

In stock at the supplier:
Please note that the delivery time is based on the information provided to us by our suppliers. Unfortunately, it regularly happens that the suppliers themselves are unable to meet their deadlines and delay delivery.

If we receive the products earlier than expected, we will send them to you as soon as possible.

Article n°8: ACCEPTED PAYMENT METHODS

The buyer must pay for his order by credit card or bank transfer.

The card is debited on the day of the order and is considered effective after confirmation of the agreement by the bank processing centres.

The buyer guarantees that he has the necessary authorisations to use the method of payment he has chosen when registering his order form.

cigarpassion.com.reserves the right to suspend or cancel any order and / or delivery in case of non-payment of any amount due by the buyer, as well as in case of payment incident or in case of fraud or attempted fraud relating to the use of the site cigarpassion.com.

As part of the fight against fraud on the Internet, information relating to the buyer’s order may be transmitted to any third party for verification.

Article n°8.1: secured payment

Payment is made according to the method of payment authorized on the site cigarpassion.com.

Online payment by credit card is fully secure. The entire transaction is directed in encrypted mode to a banking validation server in SSL (Secure Socket Layer) mode. You then make your purchases in complete security.

Article N° 9: Delivery and shipping costs
Article N°9.1 General rules

Delivery is made to the address that the buyer indicated at the time of his order. It is up to the buyer to provide all the details necessary for the correct routing of the parcel. The transfer of risks on the products sold by our company takes place when the products are handed over by our company to the carrier.

The buyer is required to check the condition of the packaging of the goods and its contents on delivery. If the buyer’s parcel that has been delivered directly to his letter box is damaged, the buyer must imperatively go to his post office to have the deterioration of his parcel noted. If this is not done on the day of delivery, the post office may refuse to pay compensation.

Article N° 9.2. shipping deadlines

Shipping times are :
For other destinations: 15 to 20 working days (This time includes customs control).
These delivery times are estimated: any possible overrun in terms of delivery times will not give rise to damages, nor to a deduction or cancellation of the order by the Buyer.

In the absence of delivery at the end of a period of (90) days, the Buyer will have the possibility of cancelling his order (except if this delay in delivery is due to a case of force majeure within the meaning of the jurisprudence of the courts).

The sums paid by the buyer of the products will then be returned to him within thirty (30) days following the buyer’s request for cancellation, to the exclusion of any other compensation. The buyer must make his request by e-mail to the following address: cigarpassion.com

cigarpassion.com can not be held responsible for the obligation of delivery in all cases of
extenuating circumstances beyond control (strikes, floods, fires, etc.. without this list being limitative).

The reception without reserve of the products ordered by the customer covers any apparent defect and/or missing. Any complaint made by the purchaser under the conditions and according to the terms and conditions described in this article does not suspend the payment by the customer of the goods concerned. Our company’s responsability can in no case be called into question for acts during transport, destruction, damage, loss or theft, even if it has chosen the carrier.

Article 9.3 Acheminement

Delivery is made by the delivery man to the address indicated by the buyer on the order form. An acknowledgement of receipt must be signed by the buyer. In the event of absence, the buyer will receive a delivery notice from the delivery person, and may request via internet the delivery of his package the following day.

If the package is not claimed from the carrier within the given time limit, and the package is returned to cigarpassion.com, the customer will have the possibility to have the package sent back to him/her by paying the shipping costs again, whatever the initial amount of the shipping costs paid.

In case of return of the package by the Post Office for the reason “Does not live at the address indicated” and under the condition that the products are received in perfect condition, cigarpassion.com will make the delivery of the package again at the expense of the buyer.

Article 10: Guarantee

The seller guarantees that the goods are manufactured, checked and packed without material defects. The products must be checked by the customer on delivery and any reservations or disputes relating to shortages and apparent defects must be made within 48 hours of receipt of the order. Attach to your complaint photos of the outside package and after opening a video of the entire contents.

In the event of apparent defects, we will replace the faulty items, subject to verification of the alleged defects.

Defects and deterioration of the products delivered as a result of abnormal storage and/or conservation conditions at the customer’s premises, in particular in the event of an accident of any kind whatsoever, shall not give rise to a guarantee due by our company, e.g. storage near a source of heat without hydrometry, outside the established standards.

cigarpassion.com declines any responsibility in case of resale of the products outside Switzerland.

The products offered are in conformity with the Swiss legislation. The responsibility of cigarpassion.com can not be held liable in case of non-compliance with the legislation of the country where the products are delivered. It is up to the buyer to check with local authorities the possibilities of importing or using the products or services he intends to order.

Article N°11: intellectual property

In accordance with the laws governing the ownership of literary and artistic or other similar rights, the website cigarpassion.com and all elements, trademarks, designs, models, logos, graphics etc.. found on the site and their compilation are the exclusive property of cigarpassion.com or its suppliers, the latter do not grant any license or any other right other than that of consulting the site.

The reproduction or use of all or part of these elements is only authorized for the exclusive purpose of information for personal and private use, any reproduction and any use of copies made for other purposes is expressly prohibited. Any other use constitutes counterfeiting and is punishable under the Intellectual Property Act, unless prior written permission of cigarpassion.com.

All technical documents given to our customers remain the exclusive property of www.cigarpassion.com, the sole owner of the intellectual property rights to these documents and must be returned to it at its request.

Our customers undertake not to make any use of these documents that may infringe the industrial or intellectual property rights of our company and undertake not to disclose them to any third party.

Article n°12: RELEASE FROM LIABILITY

Cigarpassion.com is edited by La Couronne S.A., and is published “as is”. The responsibility of cigarpassion.com can not be held liable for damages related to the use of this site, whether directly, indirectly or consequentially.

Article 14: legal mentions

This contract is subject to Swiss law. The original language of this contract is the French language. In the event of a dispute, the Swiss courts will have exclusive jurisdiction, with its legal venue based in Nyon.

La Direction