Question and Answer

Below you will find answers to the questions most frequently asked by our customers. Should you not find the information you are looking for here, please do not hesitate to contact our customer service at +41 79 104 19 98. Our advisors will be happy to answer all your questions!

order payements Shipping - delivery Return - Exchange website Various

La Couronne S.A.

Can you please introduce La Couronne Sa.,?

La Couronne S.A., is more than a store, it is a unique and unmissable placeIn this outstanding location you will meet every sort of personalities. People from the tobacco industry, cinema and even politics come and go. Writers, artists, enlightened amateurs and hedonists will discover in this place, a unique atmosphere, an environment teeming with passion for cigars and the world that is associated with them. 

The family boutique has been passed down from generation to generation for over 40 years. Specialized in the selection of the most beautiful cigars in the world, La Couronne SA, and its collaborators contribute day after day to the satisfaction of its customers all over the world. Excellence is our only ambition.  

La Couronne S.A., is proud of its activity in many areas of tobacco related fields. Whether it is consulting or investment advice, our collaborators place particular value on our expertise, thanks to our many years of experience. We have been importing and distributing prestigious cigar brands for over 20 years We became pioneer in our area and imported the following brands: Arturo Fuente, Ashton, Padron, Quesada Valejuello, Calibre – Geneva, La Couronne Private Blend & Gran Réserva, and many others. 

Our boutique on the shores of Lake Geneva attracts the world’s leading cigar producers. Sometimes, in the perspective of making us taste their latest creation or to exchange around the evolution of our market. Some other times, it’s simply to spend a unique moment in the company of our Team. 

The deep respect that our team has for the cigar producers of Cuba, Dominican Republic, Nicaragua, Honduras, can be felt at first glance! When you walk through the door of our lakeside boutique, an extraordinary universe is offered to you. 

You will feel the patina of the years. You will admire the impression of the tobacco volutes which impregnated the walls of this store during the times when cigars could still be tasted in this marvellous place. The walls are covered with a quantity of objects and souvenirs from our trips to cigar producing countries, showing the proximity we share with the places of origin of our products. 

Enter… You will feel this exceptional atmosphere, in its constant movementIt’s a contagious emulation that will make you want to discover this wonderful world. 

Knowledge to do demonstrates knowledge to be.

La Couronne S.A., collaborates as a partner with prestigious companies such as Ferrari, Mercedes, Rolls Royce, Exclusive Cigar Clubs around the world, Hotel Lausanne Palace, Golf Imperial de Gland, Golf Club de Bonmont, prestigious watch brands such as Audemars Piguet, Blancpain, Harry Winston, Van Cleef & Arpels, Romain Gauthier, this for more than 20 years.

Where are you located?

Our store is located on the shores of Lake Geneva in Nyon Rive.

La Couronne S.A.
Rue de Rive 34
1260 Nyon – Vaud – Suisse
Boutique +41 22 361 16 53

How to contact you?

 

You can contact us by phone at

For the store: +41 22 361 16 53
For customer service: +41 79 104 19 98

You can also use our contact form.

Order

How do I place an order?

Simply log on to our site cigarpassion.com and add to your cart the products of your choice in the various sections. Once your basket is filled, you just have to click on the “order” button and follow the instructions to indicate your shipping details and choose your payment method.

1. Selection of the products of your choice

To add a product of your choice to the shopping cart, choose a quantity, then click on “Add to cart”. Your product will then be automatically added.

2. The shopping cart

In the shopping cart, you can view all the products you have selected. You can update the quantity of products as well as delete them if you wish. Once your product selection is finalized, you can proceed to the checkout by clicking on the “Confirm Order” button.

3. Placing the order

Once you have validated the contents of your cart, you must fill in the various fields of the form for the billing contacts as well as the shipping contacts. If you have already placed an order, the fields will be pre-filled.

4. Secure payment

Once all the required information has been entered so that we can process your order, you will be redirected to a secure environment for online payment. There you will be asked to enter your credit card information.

5. Confirmation of your order

As soon as the payment information is verified, you will receive an order confirmation by e-mail.

I can't validate my order, what can I do?

(On PC)

1. Check that your anti-virus does not block access to the Safer Pay (Six Payment) secure payment system. An internal Saferpay window should appear, if your browser blocks “Popup” you will not be able to validate your order. Please disable popup blocking.

(On Mac)

  1. Check that your browser does not block internal popups. An internal Saferpay window should appear, if your browser blocks “Popup” you will not be able to validate your order. Please deactivate the popup blocker.
  2. We strongly recommend that you use the Google Chrome browser.
  3. If after checking these steps you still can not validate your order, please send us :

A picture of your screen that proves your problem.
The complete error message.
The exact version of your browser and what OS system you are on (Mac, PC or other).
Send your request via our contact form, thank you.

Wish list

It is a list that allows you to remember your wishes so that you can come back to consult them later.

How can I ensure availability?

Cigarpassion.com makes every effort to ensure product availability. If despite increased vigilance the products initially indicated as being in stock should prove to be unavailable after the order, cigarpassion.com will inform the buyer by e-mail as soon as possible.

We guarantee the quality of our products, our customer service and our prices, in no case are we responsible for the non-supply of our cigars by our importer. (Delay of delivery due to the importer).

We distinguish availability as follows:

IN STOCK:
The article is in stock and therefore ready for shipment. You will receive your order under:
For Switzerland: 2 to 3 working days according to priority parcel flow.
For Europe: 5 to 10 working days (This includes customs control)
For other destinations: 15 to 20 working days (This time includes the customs control).

IN STOCK AT THE SUPPLIER:

Please note that the delay is based on the information provided to us by our suppliers. Unfortunately, it regularly happens that the suppliers themselves are unable to meet their deadlines and delay delivery.

If we receive the products earlier than expected, we will send them to you as soon as possible.

Can I cancel my order?

In case you would like to cancel an order already placed, please contact us as soon as possible at +41 79 104 19 98.

If your order has not yet been shipped, we will gladly consider your request. Otherwise, it will be necessary for you to return the package to us at your expense and ask for a refund (see General Terms and Conditions of Sale).

Payments

What are the available payments methods?

1. By credit card

It is safe to give your credit card number on the Internet if you do so in a secure procedure as we offer you on our website, having adopted the highest security standards. Payment by credit card is handled by the Six Payment Services group, recognized for its reliability in Internet transactions. The transaction between you and Six Payment Services is totally secured and encrypted (3D Secure + SSL). The banking information that you give, encrypted on your own computer, never circulate in clear on Internet. Nobody can see them and therefore use them without your knowledge. In addition to being encrypted and therefore illegible, this information is not stored on our servers (which is why you are asked to provide it again for each of your purchases), which prevents any problems with possible fraudsters. Moreover, payment by credit card allows your order to be processed immediately: you thus benefit from all the speed and efficiency of our logistics services.

2. For Switzerland :

You can pay safely with TWINT not only on our website but also everywhere else.
Postfinance card and Postfinance E-Finance are also available.

3. Payment by bank transfer

Bank transfer is another means of payment offered by La Couronne S.A – Cigarpassion. Please use the information below to make your transfer. We remind you that your order will only be taken into account upon receipt of your payment which takes several days (4 to 5 working days) due to bank delays. Your order will be cancelled if the reception of your transfer exceeds the above-mentioned deadlines.

Please use your order number as a reference for the transfer.
As soon as we receive the bank transfer your order will be processed, thank you for your confidence.

Our bank details

Swiss Francs Account:
Banque: Banque Cantonale Vaudoise
Numéro du compte: 10-725-4
IBAN: CH3800767000E09473828
BIC: BCVLCH2LXXX

Euro Account:
Banque: Banque Cantonale Vaudoise
Numéro du compte: 10-725-4
IBAN: CH8200767000C51007725
BIC: BCVLCH2LXXX

USD Account:
Banque: Banque Cantonale Vaudoise
Numéro du compte: 10-725-4
IBAN: CH0600767000H51007718
BIC: BCVLCH2LXXX

Shipping-Delivery

Expédiez vous à l'étranger ?

Oui, les commandes sont expédiées par la poste depuis la Suisse.

Quel sera le délai de réception de ma commande ?

Pour les produits en stock :

L’article est en stock donc prêt à l’expédition. Vous recevrez votre commande sous :
Pour la suisse : 2 à 3 jours ouvrables.
Pour l’Europe : 5 à 10 jours ouvrables (Ce délai comprend le contrôle douanier).
Pour le reste du monde : 15 à 20 jours ouvrables (Ce délai comprend le contrôle douanier).

Ces conditions sont valables lorsque la situation dans le pays d’expédition et de réception ainsi que la situation géopolitique internationale sont stables. Notre société ne pourra s’engager sur les délais définis ci-dessus dans tout autre cas.

Pour les produits en stock chez le fournisseur :

Veuillez noter que le délai est basé sur les informations qui nous sont fournies par nos fournisseurs. Malheureusement, il arrive régulièrement que les fournisseurs eux-mêmes ne soient pas en mesure de respecter leurs délais et retardent l’expédition.

Si nous recevons les produits plus tôt que prévu, nous vous les envoyons dans les meilleurs délais.

Pour plus de détails, veuillez consulter nos Conditions Générales.

Comment puis-je suivre ma commande ?

A chaque étape du traitement de votre commande (enregistrement, paiement, expédition), un e-mail vous est envoyé pour un suivi en temps réel (veuillez contrôler votre courier indésirable ou spams).

Pour suivre en ligne et à tout moment l’état de votre commande, il vous suffit de vous connecter sur votre compte sur cigarpassion.com et de sélectionner la rubrique “Suivre ma commande” et d’insérer le numéro de votre commande ainsi que l’e-mail de facturation.

Sur la gauche vous pouvez également afficher toutes vos commandes, adresses, détails du compte, etc.

Return & Exchange

Can I exchange a product if it doesn't suit me?

The customer has the possibility to return a product that does not suit him at his own expense. Returned products must imperatively be in perfect state of conservation and not have suffered any damage after receipt of the order by the customer. The customer should be aware that as soon as the parcel is handed over by the delivery service provider, the customer is 100% responsible for the goods which become his property.

I have requested a product exchange, will I have to pay the shipping costs again?

The customer is committed to pay the shipping costs for the return of the goods as well as for their re-shipment.

Website

I lost my password

Il faut réinitialiser un nouveau mot de passe, pour le faire, rendez-vous sur cigarpassion.ch

  1. Tout en haut à droit de la fenêtre de votre navigateur cliquez sur “Connexion / S’enregistrer”
  2. Une fenêtre s’ouvre, en bas à gauche cliquez sur “Mot de passe perdu ?”
  3. Veuillez saisir votre identifiant ou votre adresse e-mail, validez en cliquant sur le bouton. Vous recevrez un lien par e-mail pour créer un nouveau mot de passe (contrôlez votre courrier  indésirable ou spams)
  4. Une fois l’e-mail reçu, cliquez sur le lien pour réinitialiser votre mot de passe
Le site ne s'affiche plus correctement

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Why does Cigarpassion use cookies?

A cookie (also known as a Web cookie, tracking cookie, HTTP cookie, browser cookie) is a small piece of information stored by a user’s browser (Chrome, Firefox, etc.) when they visit a Web site. It contains information about browsing activity and is generally used to personalize the user’s experience or for authentication and verification purposes. Session cookies and persistent cookies are common types of cookies.

How do I disable cookies?

You can set your web browser to disable cookies. Please note, however, that if you disable cookies, your user name and password will no longer be saved on any website.

SAFARI

  1. Open Safari
  2. In the menu bar, click on “Safari”, then “Preferences”.
  3. Select the “Security” icon
  4. Next to “Accept Cookies”, check “Never”.
  5. If you wish to see the cookies that are already saved on your computer, click on “View Cookies”.

FIREFOX

  1. Open Firefox
  2. Click on the menu button and select Preferences
  3. In the drop-down menu next to Accept Third Party Cookies choose Never
  4. Close the about:preferences page. All the changes you have made will be automatically saved.

GOOGLE CHROME

  1. Open Google Chrome
  2. Click on “Chrome” in the menu bar
  3. Select Clear navigation data…
  4. Check Cookies and other site and plug-in data.
  5. Click Clear Browsing Data.
  6. Close and restart Google Chrome.
  7. Cookies have been deleted.

You can set your web browser to disable cookies. Please note, however, that if you disable cookies, your user name and password will no longer be saved on any website.

 

Various

Are the prices in the store the same as on the website?

You can benefit from the same prices in the store, it is better to call beforehand to make sure that the product you are looking for is available in the store.